Comala Plugins

Creates documentation for Comalatech’s content management tools:

We use Confluence as the delivery tool because, well, it’s a Confluence plugin.¬†Document step-by-step instructions supported by screenshots.¬†Wrote scripts and provided voiceover for video tutorials.

Flip Productions

Formats and edits health-and-safety content for Infoflip, a multi-page printed brochure created by Flip Productions.

Emily Carr University of Art + Design proposal

Edited extensive proposal material for an architectural group in response to the ECUAD project request for proposals.

Digital Rights Management (DRM)

Created a one-page explanation of DRM for the Nokia Technical Writing department. (Click to view).

4castplus Cost Management Software

Created new documentation for 4castplus.

  • We chose Confluence wiki as the medium because we needed to collaborate with the subject-matter experts (SME) who worked remotely.
  • The financial guru added best practice content throughout the wiki; we added step-by-step instructions, edited contributed text, and created and embedded video tutorials.
  • The SMEs recorded the videos, then we cleaned up the audio, edited the screencast, and published to youtube. We pumped out a lot of videos this way.

Here is one video example:

Go to 4castplus on youtube for more video examples.

Visit 4castplus documentation on Confluence to see the user guide.

Webhelp for Decision Dynamics (now Coreworx)

  • Moved 280-page MS Word-based document into Madcap Flare to create a single file with multiple media options.
  • The priority was to publish online documentation with context-sensitive help to the Oncore desktop client.
  • Created a series of 15 video tutorials for Oncore. We wrote the script, which was signed-off by the subject-matter experts.
  • Recorded the screen, the audio, then produced and published the video via Madcap Flare.
  • Created bug-tracking tickets to improve the product.
  • Provided usability feedback for new features.
  • Created a documentation process for agile development.
  • Defined the documentation style guid.

Telecoms Technical and Marketing Writing

  • Reduced a 180-page MS Word-based user guide to a manageable 15-pages using InDesign to format and replace text with illustrations.
  • Created a two-page, three-ply quick-start guide for a new product.
  • Wrote marketing collateral, including fact sheets, brochures, website content and Flash advertising.

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