RUNNINGFIT

We wrote the text for www.runningfitcoaching.co.uk.

RUNNINGFIT is a running coaching service offered in London, England. We worked with them to define their website message and social media strategy.

Digital Rights Management (DRM)

We created a one-page explanation of DRM for the Nokia Technical Writing department. (Click to view).

Barb Lines Election Campaign

With Barb’s help, we created communications for Barb Lines’s 2011 North Cowichan election campaign, including:

• A WordPress website
• A Facebook page to communicate campaign-related information
• Print media advertising for local newspapers
• A promotional brochure
• Speech preparation

McBarleys

We wrote website content for www.mcbarleys.com.

Owners David and Victoria Robinson rebranded and renovated an existing u-brew retail store and facility. They were looking for engaging content that reflected the high-quality products and services they offer.

Flip Productions

We write and design health-and-safety content for Infoflip, a multi-page printed brochure created by Flip Productions.

4castplus Cost Management Software

We created new documentation for 4castplus.

• We chose Confluence wiki as the medium because we needed to collaborate with the subject-matter experts (SME) who worked remotely.
• The financial guru added best practice content throughout the wiki; we added step-by-step instructions, edited contributed text, and created and embedded video tutorials.
• The SMEs recorded the videos, then we cleaned up the audio, edited the screencast, and published to youtube. We pumped out a lot of videos this way.

Here is one video example:

Go to 4castplus on youtube for more video examples.

Visit 4castplus documentation on Confluence to see the user guide.

Ad hoc workflows Confluence plugin

We worked with the creator of Ad hoc workflows Confluence plugin to create brand-new documentation.

• We used Confluence as the medium because, well, it’s a Confluence plugin.
• We documented step-by-step instructions and created video tutorials, which he recorded then sent to us to edit the script, record the audio, editing the screencast and produce the video.

Hear Maeve narrate the Workflows Overview video, and check out the rest of Ad hoc workflows documentation on Confluence.

Webhelp for Decision Dynamics (now Coreworx)

• We moved 280-page MS Word-based document into Madcap Flare to create a single file with multiple media options.
• Our priority was to publish online documentation with context-sensitive help to the Oncore desktop client.
• We created a series of 15 video tutorials for Oncore. We wrote the script, which was signed-off by the subject-matter experts. We recorded the screen, the audio, then produced and published the video via Madcap Flare.
• We created bug-tracking tickets to improve the product.
• We provided usability feedback for new features.
• We created a documentation process for agile development.

Telecoms Technical and Marketing Writing

• We reduced a 180-page MS Word-based user guide to a manageable 15-pages using InDesign to format and replace text with illustrations.
• The Quality Assurance team was grateful as the cost to review and maintain the guide reduced.
• We created a two-page, three-ply quick-start guide for a new product.
• We wrote marketing collateral, including fact sheets, brochures, website content and Flash advertising.